Privacy Policy
Last updated: March 29, 2026
RecoupFi ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our unclaimed property recovery service and website (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.
1. Information We Collect
We collect the following categories of personal information in connection with our Service:
- Personal Identification Information: Your full name, email address, mailing address, and phone number, which are necessary to file unclaimed property claims with state agencies on your behalf.
- Search Queries: The names and identifying details you enter when searching for unclaimed property through our platform.
- Technical and Usage Data: Your IP address, browser type and version, operating system, device identifiers, pages visited, and referral URLs, collected automatically for analytics and service improvement purposes.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Claim Filing: To prepare, submit, and manage unclaimed property claims with state government agencies on your behalf.
- Communication: To send you claim status updates, document requests, and other service-related notifications via email, phone, or mail.
- Service Improvement: To analyze usage patterns, diagnose technical issues, and enhance the functionality and performance of our platform.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- State Unclaimed Property Offices: We share the personal information necessary to file and process your unclaimed property claims with the relevant state government agencies. This is essential to the performance of our Service.
- Payment Processors: We share limited information with our payment processor, Stripe, solely for the purpose of collecting our contingency fees upon successful recovery of your property.
- Legal Obligations: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- TLS/SSL encryption for all data transmitted between your browser and our servers.
- Encrypted database storage hosted on secure, access-controlled infrastructure.
- Regular security assessments and monitoring for unauthorized access attempts.
We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including the completion of your claim and any applicable legal retention requirements. Once your data is no longer needed, it is securely deleted or anonymized.
5. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at hello@recoupfi.com. We will respond to your request within 30 days.
California Residents — Your CCPA Rights: If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. These include the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information. To submit a CCPA request, please email hello@recoupfi.com with the subject line "CCPA Request."
6. Cookies
We use essential cookies that are strictly necessary for the operation of our Service, including authentication and session management. These cookies do not track your activity across other websites. We do not use third-party tracking cookies or advertising cookies. Because these cookies are essential to the functioning of the Service, they cannot be disabled.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
RecoupFi
Email: hello@recoupfi.com